FAQ
Shipping & Delivery
How long will my order take to arrive?
Orders typically arrive within 3–8 business days with standard shipping. Delivery times may vary based on destination and shipping method.
How much does shipping cost?
Standard shipping is a flat $9.95 per delivery address. Faster and Express delivery options are available at an additional cost. Orders of $125 or more qualify for free standard shipping per delivery address. Corporate and bulk orders are quoted separately.
Do you ship internationally?
We currently ship to the US only, but plan to expand our reach soon. Stay tuned!
Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your order every step of the way.
Can I schedule a delivery date?
Yes. You can leave a note at checkout with your preferred delivery date, and we’ll do our best to align delivery accordingly based on the selected shipping option.
Do you guarantee delivery dates?
While we do our best to align with requested delivery dates, delivery timing is ultimately dependent on the selected shipping carrier and cannot be guaranteed.
Can I ship to multiple addresses?
Our online checkout currently supports one shipping address per order. For orders going to multiple addresses, we coordinate everything through an invoice. Each shipment is prepared and sent separately, with shipping charged per address.
What happens if I enter the wrong shipping address?
If you notice an error in your shipping address, please contact us as soon as possible. We’ll do our best to update it before your order ships.
What Payment Methods are Accepted?
Visa, Mastercard, American Express, Shop Pay, Shop Pay Installments, Discover, Diner's Club, PayPal, ApplePay, Google Pay, Meta Pay, Amazon Pay.
The Details
Do I need to choose a size?
No. The size is already set for pre-made options, while our online builder automatically determines the appropriate size to fit the contents.
Will My Order Include A Receipt?
No. We never include receipts or packing slips, so pricing information is never shared with the recipient.
Can I Include A Note?
Absolutely! You simply provide us with your message and we'll handwrite it for you!
What is included in the presentation?
Each order is artfully placed in our signature presentation, which includes a rigid keepsake box, crinkle fill, ribbon, closure paper, branded sticker, and a complimentary handwritten notecard.
What if an item becomes unavailable?
Due to the nature of our rotating and seasonal offerings, an item may occasionally become unavailable. If this happens, we’ll substitute it with a product of equal or greater value. We will always do our best to contact you before making any changes.
Returns & Exchanges
Can I return my order for a refund or an exchange?
Due to the nature of our products, we do not accept returns or exchanges. However, if anything arrives damaged or not as expected, we’ll make it right.
Damages and Issues
So, your order was delivered, but looked like it took a beating in transit. Don't worry! We take care to ensure each order is packaged securely, with crinkle paper for extra cushioning and an added layer of protection. If you are not satisfied with the condition of your order upon arrival, please reach out and we'll make it right.
Promo Codes
Do You Offer Promo Codes?
Yes! Special promotions and offer codes are periodically sent via email. Sign up for our newsletter to stay in the know.
Can I Use Multiple Discount Codes?
Discount codes are not stackable. Only one promotion may be applied per order.
Who Is the 10% Email Subscription Discount For?
It is intended for individual orders and applies to purchases of fewer than 10 orders.
Can Promo Codes Be Applied to Invoices or After an Order Is Placed?
Promo codes must be applied at checkout and cannot be added after an order is placed or applied to invoices, proposals, or custom quotes.
Are Bulk Orders Eligible for the 10% Email Subscription Discount?
No. Orders involving bulk quantities, multiple recipients, branding, or other special requirements are not eligible for the 10% email subscription discount.
How We Work
Are you affiliated with other companies or services?
We are an independent gifting company and are not affiliated with unrelated businesses, service providers, or companies using similar names.
Who prepares each order?
Every order is prepared in-house with attention to detail for a consistent presentation from start to finish.
Services for Businesses
Do You Offer Bulk Orders?
Yes. We work with businesses on large projects for employee appreciation, client outreach, events, and company milestones. Options may include branded elements, coordinated presentation, and multi-recipient fulfillment. Bulk orders typically start at 10 gifts or more.
Are Bulk Orders Eligible for Promo Codes or Email Discounts?
Bulk orders are priced separately and are not eligible for standard promotional codes, including email subscription discounts. Bulk pricing already reflects volume-based considerations.
Do You Offer Volume Incentives for Bulk Orders?
Yes. For qualifying bulk orders, we may offer adjusted pricing or volume-based incentives depending on order size, branding requirements, and delivery needs. Please contact us for a quote. We're happy to help identify the best option for your budget and timeline.
How Are Bulk Orders Paid?
Bulk orders are typically processed via invoice and may be paid by credit card, ACH, or other approved business payment methods.
What Is the Timeline for Bulk Orders?
Production and delivery timelines vary based on order size, branding requirements, and fulfillment needs. Most bulk orders are completed within 2–3 weeks after final approval, with shipping time added based on destination. Rush orders may be accommodated on a case-by-case basis. Please reach out to confirm availability.
Do Bulk Orders Go Through the Online Checkout?
Some bulk orders may be placed directly through our site, while others are handled through invoicing depending on order size, branding requirements, and delivery needs.
